Still, it was handled pretty badly, especially as the majority of the passengers weren’t German. I can only imagine what it’s like to see emergency hotlines opening up in a language you don’t speak, while wondering why no one can give you any further info about your loved ones…
On that timehop app I am able to see things I posted around the time of the tsunami in Japan (which happened while I was living there). I’d forgotten half of the good things that people like the British embassy were doing to help us all. I think once the initial shock of a situation like this has been passed, it really shows if an organisation or company is good or not by how it moves forward.
Yeah…looks like Lufthanse is handling it pretty well now. But the crucial moments right after the incident, when no one knows anything, will probably leave the biggest impression. Sadly. :/